How long is the guarantee valid?
The guarantee for sofas remains in force for 10 or for Sedu sofas, 10 years. The guarantee is valid from the date of purchase. The original purchase receipt is required as proof of purchase. Find out whether your seating furniture is covered by Sedu guarantee by visiting sedu.com or your local store. You can also contact the customer support centre for more information.
What does it cover?
If you do unfortunately spot something wrong, your guarantee covers any damage found on the frame, internal springs, webbing or feet, that has been caused by a manufacturing defect.
What’s included?
If you do unfortunately spot something wrong, your guarantee covers any damage found on the frame, internal springs, webbing or feet, that has been caused by a manufacturing defect.
How to enforce the warranty
Your reference dealer will assess the documentation received with the help of our central technical assistance personnel and will decide whether the problem falls under the warranty coverage. In some cases, it will be necessary to arrange an inspection or send further information.
If the warranty requirements are met, an appointment will be scheduled with a technician of your reference dealer to repair the product at your home or replace it partially or wholly within a reasonable deadline, taking into account the entity of the repair and/or the characteristics of the product requiring the intervention and, lastly, the availability of the parts required for the intervention.
If it is necessary to fully replace a product that is no longer available, you will be offered an alternative product with comparable characteristics and value.
If the product’s repair and/or replacement do not meet the warranty terms and conditions (please see the “Exclusions” paragraph for details), the assistance centre will draw up a quotation for the cost of the intervention, which will include the expenses for travel and work hours and the cost of the parts required for restoring the product.